Store policy
Shipping Policy
Last updated October 27, 2026
How ROCHE STORE orders are shipped within the United States, and what you can expect once payment is confirmed.
Where we ship
We currently ship within the United States. Orders for addresses we cannot serve are cancelled and refunded in full.
Shipping charges are calculated from your cart subtotal and are always shown on the cart and checkout pages before you pay.
Rates
A flat shipping rate applies to orders below the free shipping threshold configured by the store.
Orders at or above that threshold ship with no shipping charge.
Processing and dispatch
Orders move to processing once payment is confirmed, and are dispatched after packing.
You receive an order number immediately after payment; tracking details are added to the order when the carrier assigns them and can be seen on the track order page.
Delays and non-delivery
Carrier delays can happen and are outside our control. If your parcel is significantly late, contact support with your order number.
If tracking shows a parcel as delivered but you have not received it, contact us within the returns window so we can investigate with the carrier.